Kha Dental Nha Trang (hereinafter Kha Dental or we) values your privacy and your health information. This policy explains how we collect, use, store and protect personal information when you visit our website, submit an appointment form or use our services at the clinic.
1. Information we collect
We only collect the information needed to advise you, schedule appointments and take care of you:
- Contact details: your full name, phone number, email (optional), the service you are interested in and the message you enter in the forms on our website.
- Medical information: medical history, oral health condition, X-rays, photos, treatment plans and records, collected when you visit the clinic.
- Technical information: IP address, browser type, device, how you reached us (for example from Google, Facebook or an advertisement), pages viewed and time of visit, collected automatically through cookies and analytics tools.
- Communications: messages, calls or content you send us via the hotline, Zalo, Telegram and Facebook.
2. How we use your information
- To contact you for consultations and to confirm and remind you of appointments.
- To examine and treat you, follow up after treatment and honour warranties.
- To keep medical records and meet our obligations under the law on medical examination and treatment.
- To improve the quality of our services and your experience on the website.
- To prevent fraud and keep our systems secure.
3. Your consent
By submitting a form on our website, contacting us through our chat channels or providing information at the clinic, you consent to our processing of your information under this policy. Health information is sensitive personal data, so we process it only for medical examination and treatment and as required by law. You may withdraw your consent at any time by contacting us.
4. Sharing of information
We share information only in the following cases:
- Kha Dental doctors, nurses and staff who are involved in your care.
- Service providers such as dental laboratories, website hosting and operation providers, email services and messaging platforms, under confidentiality agreements and only to the extent necessary.
- Banks or financial institutions when you choose to pay in instalments.
- Competent state authorities when required under the law.
5. Cookies and analytics tools
Our website uses cookies to remember your preferences, keep its features working and understand how visitors use it. You can disable or delete cookies in your browser settings, although some features may then not work fully. The website may embed third-party content such as Google Maps, YouTube, Google reviews and social media platforms. These parties may set their own cookies under their own policies.
6. Storage and security
We apply appropriate technical and organisational measures to protect your information. Medical records are retained for the period required by the law on medical examination and treatment. Contact details collected through the website are kept for as long as needed for consultation and care.
No method of transmission over the Internet is completely secure. Please think carefully before sharing sensitive information by message.
7. Your rights
- To know about, access and request a copy of your information.
- To request correction of inaccurate information.
- To request deletion or restriction of processing, except for what we are required by law to retain.
- To withdraw your consent and opt out of promotional messages.
- To complain if you believe your privacy has been violated.
To exercise these rights, please contact us by email or hotline as shown in the Contact section below. We will verify your identity and respond within the time required by law.
8. Children's information
Paediatric dental services are provided with the consent of a parent or guardian. We only collect a child's information with the consent of a parent or legal guardian.
9. Changes to this policy
We may update this policy when necessary. The new version will be posted on this page with its update date. By continuing to use the website after the policy is updated, you agree to the changes.
Contact information
- Nha khoa Kha Dental Nha Trang
- Address: 48 Yersin, Tay Nha Trang Ward, Khanh Hoa
- Hotline: +84 85 205 2212
- Email: khadentalvietnam@gmail.com
- Opening hours: Monday to Sunday, 08:00 to 19:00